Page 20 - PIC-Magazine-Issue23-Autumn-Winter-24

WHY
DO WE
Earlier this year we revisited the ‘vision’ of Frenkel Topping Group, asking ourselves the question, ‘why do we exist?’. A company vision goes beyond the obvious necessity of delivering a return for its stakeholders but a vision also enables that need for a financial return – it’s been proven time and again in studies over decades that purpose is a key driver in profitability.
EXIST?
20
t Frenkel Topping, we are continuing
to grow our market share in the Personal Injury and Clinical Negligence market
by putting our clients and our people at the heart of everything we do.
By bringing tradition and fresh thinking together to modernise the personal injury space, we are becoming the most collaborative group
of businesses in our sector with the very best people,
the broadest and deepest expertise, providing life-long support after a life-changing event.
Both pre- and post-settlement, no other firm has the breadth and depth of expertise of FTG to support clients and their representatives throughout the life-long journey after injury. We apply the consistently
high standards that FTG has become famous for across every touch point for our clients, by providing accurate and reliable expert witness reports, having the largest and best cost business in the UK and supporting families with our comprehensive post- settlement services.
By providing the right advice at the right time, in line with the four outcomes of Consumer Duty (Product and Services, Price and value, Consumer Understanding, Consumer Support), we are creating an inclusive portfolio of services to support more people in their pursuit of the best quality of life after a life changing event.
INDUSTRY EXPERTS
We continue to invest in talent and technology
to improve our service proposition, with Frenkel Topping Ltd’s 99% client retention rate setting our benchmark for client satisfaction.
The Frenkel Topping Charitable Foundation allows the
Group to extend its support
to individuals who have suffered a life changing event but who will not receive a compensation award and
our clients endorse our work in the wider community
as it complements their Environmental, Social and Governance efforts.
We continue to grow in a measured way – we’re a company that is big enough to deliver exceptional results but with a small business approach that puts personalised client care front and centre.
Our Group of Companies is recognised for the value and expertise our people provide to all of our clients. We continue with our commitment to support our people in their learning and development to future proof our workforce, maintain a culture of ambition and learning and guarantee our quality of service for years to come.
We will continue to invest
in our Apprenticeship and Graduate schemes to maintain a pipeline of diverse talent to be nurtured and exposed to a great breadth of opportunity inside a growing group of businesses.
Our vision & growth plan is underpinned by our values:
Give It Heart
We’ve built an army of passionate and empathetic people who go the extra mile for their clients and their team. Our caring gene is at the heart of every interaction we have.
Show Resilience
As individuals and as a team,
we’re inspired by our clients who show resilience every day. Our agility, our work ethic and our appetite for solving problems mean we always find a way. We’re always striving to be our best selves.
Make It Easy
The world of finance, litigation, investments and costs can be complex but we are easy to work with. We’re pro-active and responsive and we go above and beyond to make our clients’ lives easier.
Act With Integrity
We’re always honest. We do what we say we’ll do and we do it with great care and expertise.
Respect
We treat our clients and each other as individuals and we take the time to ‘walk in that person’s shoes’ to understand how we can provide support.
Think Differently
We connect communities, champion collaboration in our industry and we’re big on learning and development. We look beyond FTG to do the best by our clients and we plan for the future. We think bigger!
Ultimately we know that a happy, supported and fulfilled team make for satisfied clients so that is our driving force.