Page 29 - PIC Magazine Spring Issue 15
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          ince becoming a Case Manager I’ve realised that no two days are the same. As much as you try to get in a routine, my role is so varied and I work with so many different clients it’s important to take every day with an open mind and a fresh pair of eyes.
In the morning I’ll reply to emails and make some calls with the wide network of professionals who help me to look after my clients. It’s a team effort and
I’ve ensured I’ve got the right specialists working with the right clients to help
with their rehabilitation following a catastrophic spinal cord injury. Case Management flexes my organisational muscles so I make sure I keep in regular contact with all my clients to ensure I’m meeting all their needs. Depending on the client, I also work closely with the legal teams involved to ensure a smooth process where we’re all moving forward in the same direction. These relationships need to be honest and open in order to work in the best interest of the client, so I make sure to keep in regular contact.
It’s important to take breaks so I’ll often stretch my legs on a long walk to give myself some head space. My role is a busy one and the care of my clients is the most important thing to me; sometimes this can affect my state of mind. Mental Health is one of my clinical specialisms so I know it’s important to look after myself so in turn I can do the best for
my clients and their mental health. I find though that their personal achievements, good humour and enthusiasm keeps me motivated more than anything else.
In the afternoon I will normally head out to see a client for a home visit. For those with a spinal cord injury their personal care can take up their mornings so we make sure to schedule visits to fit in with their routine. Every client I work with is different and my relationship with every client takes its own form. I make sure to
It’s essential to have a life outside of work so I make sure to switch off when I’m not
working. I’m always on hand if my clients need
me, but I think it’s important to have a strategy
to manage the stresses of daily life.
      schedule plenty of visits early on with new clients and work with them to set goals as I’m conscious the transition from rehabilitation to the home can be an emotional time.
I’m very close to some of the families I work with and love to hear about their lives over a cup of tea, but with others, we communicate in a very transactional way as and when I’m needed. I take the lead from my clients but also ensure we’re in close communication and I’m someone they can trust and depend on when needed. Trust is essential when working as a Case Manager and it’s something that takes time. Getting a good team around clients and working at their
pace is a good way to help build trust, but also delivering what you say you’re going to and being honest with them is important. This trust helps us to help the clients make good choices. We respect
a client’s personal preferences but are also there to educate them about their needs, how their bodies are changing and what equipment they’ll need now and in the future to help them lead a fulfilled life. I work to understand a client’s wants and wishes which better helps the advice I give them on what they need
for their rehabilitation. My clients are all very practical and by building that trust I’ve been able to create a relationship of respect and honesty.
It’s essential to have a life outside of work so I make sure to switch off when I’m not working. I’m always on hand if my clients need me, but I think it’s important to have a strategy to manage the stresses of daily life. The joy of my job is seeing the clients I work with also enjoying life after a spinal
cord injury, whether it’s a client who’s been able to go on holiday, someone returning to the swimming pool for a dip or taking the dog out for a walk. Each success is personal and relative to each client, and that variety in my work is the most exciting thing about being an SIA Case Manager.
Delivered by Bush & Co, SIA
Case Management provides
case management to the highest standards of clinical governance with passion and integrity for adults, children and their families. Users of the service benefit from:
The expertise and reputation of two of the strongest brands in spinal cord injury and case management
Assessment of all levels of spinal cord injury and preparation of goal orientated plans
Access to peer support services providing emotional, practical and education advice
A large multi-professional team of experienced clinicians matching individual needs and expertise
    For more information about
SIA Case Management visit: Spring 2020
   Case Manager
SIA Case Management is the largest UK-wide case management service working solely with adults and children following spinal cord injury. Here,
SIA Case Manager and Occupational Therapist Sarah Bartholomew tells us about her role as a spinal cord injury specialist and what an average day looks like for her.

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