Page 21 - PIC-Magazine-Issue23-Autumn-Winter-24

When Stewart Thorp, CEO of Superior Healthcare, was helping to establish a care package for
his brother Alex, who sustained a traumatic brain injury at 11 years old from a road traffic accident,
he was shocked to find a lack
of care providers that could seamlessly integrate into family life while delivering high-level clinical support and rehabilitation at home.
The challenges faced during Alex's rehabilitation underscored the need for a specialist complex care provider that could seamlessly fit into family life and "get it right." A provider that could bridge the gap between local homecare agencies, which often lacked clinical skills, and larger national organisations that missed the personal touch.
Stewart and his father, Charles, eventually met Sarah Richards, who was tasked with recruiting the care and nursing team to support Alex. Together, they founded Superior Healthcare in 2006.
Today, Superior Healthcare operates as one of the UK’s leading specialist nurse-led complex care services for children, young people, and adults with long-term and potentially unpredictable
health needs.
Enhancing Family
and Social Life
Our Nurse Managers know
that having a strong, ongoing relationship with our clients is
the key. Respecting a client’s preferences and handpicking a care and nursing team that they want
to have back time and time again
is a priority. Fundamentally, when care teams are not well-matched, clients cannot build trust. Leading to increased stress and burnout for the care team, client, and family.
Having a care team that is clinically trained and, importantly, well- matched must be a priority to alleviate the stress for the client, burden on family members, and
Stewart Thorp, CEO Superior Healthcare
Why is it important to get a care provision right?
improve employee retention. As a specialist provider, our first port of call is always for our Nurse Manager to complete a care needs assessment.
In which they identify client-specific training requirements as well as assess all clinical and holistic needs.
There is no better feeling than supporting a person to meet their independence goals and ambitions. Like Alex, finding the right care and nursing team that "fits" is key to living well with complex care needs. For people with brain injuries, when the care provision is successful, in some cases it can lead to a reduction in care. A recent example of this being a client who was originally referred to us with a 2:1 24/7 care package which has since reduced to 1:1.
Continuity of Care:
A Two-Way Street
It’s also a two-way street; if we
want to recruit and retain a team of high-quality and experienced care professionals, we must provide a fantastic working environment. This includes exceptional clinical training,
progression opportunities, and in-house wellbeing support. A happy care and nursing team, supported by Field Care Supervisors, Coordinators, and Nurse Managers, leads to the continuity of care desired by solicitors, case managers, and, importantly, the clients and their families.
By providing a consistent care and nursing team and ongoing support from Nurse Managers, we can adapt care to meet clients' evolving needs and goals. This helps clients build trust and leads to a life where we can support their ambitions, independence, and access to opportunities.
For us, a care provision involves input from a multidisciplinary team, where ultimately everyone is happy and the person at the centre of the package is the happiest. The way to do this is through clear communication, saving you time and resources; working with stakeholders who have the connections and expertise to make it happen.
Testimonial
Client testimonials, such as that of Portia, the mother of Ezra, a little boy with Spinal Muscular Atrophy (Type 1), highlight the importance of trust in their care team. For her, trust is key to the success of Ezra’s care.
“When the Superior Healthcare Nurses came onboard, I realized that I did need a good night's sleep to be able to look after Ezra the next day. They became part of our family quite quickly. They love Ezra,
Need a care provision?
Contact Beth on 07923 223630 or bethseller@superiorhealthcare.co.uk
they care for him, and I can see that really clearly, so I can trust them. And Ezras care has been a lot easier for me, so I am really grateful for them.”
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